French Contracts and delivery times
The conclusion of a sale, between a professional and a consumer (non-professional customer), on an e-commerce website in France is subject to a special procedure insofar as the parties are not physically present.
Entering the order
When entering the order, you must provide the customer with the following information :
Price and essential characteristics of the goods or services ordered
In case of subscription, the duration of the contract and the duration of the customer’s commitment
Steps to follow to complete the order
Technical means allowing the customer, before the conclusion of the contract, to identify and correct errors (e.g. possibility to consult the order through a shopping cart)
Languages offered for the conclusion of the contract
Methods of archiving the contract: when the order is for a sum equal to or greater than €120
Means to consult the professional and commercial rules to which you intend to submit
✅
Price and essential characteristics of the goods or services ordered
✅
In case of subscription, the duration of the contract and the duration of the customer’s commitment
✅
Steps to follow to complete the order
✅
Technical means allowing the customer, before the conclusion of the contract, to identify and correct errors (e.g. possibility to consult the order through a shopping cart)
✅
Languages offered for the conclusion of the contract
✅
Methods of archiving the contract: when the order is for a sum equal to or greater than €120
✅
Means to consult the professional and commercial rules to which you intend to submit
Confirmation of the order
After the order has been entered, it must follow 3 mandatory steps :
Detailed summary of the order with its total price
Possible modification of the order
Final confirmation of the order
✅
Detailed summary of the order with its total price
✅
Possible modification of the order
✅
Final confirmation of the order
You must inform the customer that placing the order obliges him to pay for it.
The button dedicated to the confirmation of the order must imperatively include the mention “Order with obligation of payment” or any similar formula without ambiguity.
Once the order has been placed, you must acknowledge receipt without undue delay, by electronic means.
The order, its confirmation and the acknowledgement of receipt are considered to have been received when you and the customer can access them by e-mail or from a printable page that can be consulted on the site for example.
Time of delivery
Before the conclusion of the contract, you must indicate the deadline by which you undertake to deliver the goods or perform the service.
If no date is indicated, the delivery must take place at the latest 30 days after the online order.
In case of delay, the customer can ask for the cancellation of the order he has placed and ask for a refund. You then have a period of 14 days to reimburse the customer.
You cannot force the customer to accept a certain method of reimbursement (e.g. credit on a future purchase).
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